Frequently Asked Questions

Have questions? We’ve got answers to help you make the most of your Esentt experience

Find answers to common questions about our products and services.

We offer a 30-day return policy on all items. Products must be unused and in their original packaging.

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout.

Yes, we ship to most countries worldwide. International shipping times vary by location.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package.

We accept all major credit cards, PayPal, and other secure payment methods.

Our fragrances are inspired by iconic scent profiles people already love. We are not affiliated with, endorsed by, or identical to any designer brand. Think of it as the same vibe, re-engineered for laundry.

Esentt is non-bio (no enzymes), which many people prefer for sensitive households. Everyone’s skin is different, so if you’re highly sensitive, we recommend starting with a smaller dose and patch-testing by washing one item first

Yes — our formula is non-bio and positioned as non-toxic, designed to be a gentler, modern alternative to harsh, heavily chemical-smelling detergents.

Expect a noticeable, premium scent finish designed to cling to fabric—especially on hoodies, towels, and bedding.

Use 1 scoop per wash as a starting point. For larger loads or a stronger finish, increase slightly