Everything
You Need To Know.

Please contact us as soon as possible after ordering. If your order has not entered fulfilment, we’ll do our best to update or cancel it. Once it has been dispatched, it cannot be changed.

You’ll receive an order confirmation at the email address used at checkout. If it does not arrive, check your junk folder and then contact us with your name and order details.

The secure Shopify checkout shows every payment method currently available for your device and delivery address, including supported cards and accelerated payment options.

Your order number appears in your confirmation email, dispatch email and Shopify order-status page. Include it whenever you contact our customer-care team.

We aim to dispatch orders within 1–2 working days. Standard UK delivery typically takes 2–3 working days after dispatch. You’ll receive tracking as soon as your order is on its way.

We currently prioritise UK delivery. Any additional destinations available to you will be displayed at checkout before payment.

Once your parcel leaves us, we’ll email you a tracking link. Tracking can take a little time to update after the carrier first scans the parcel.

Check the latest carrier update first. If the delivery window has passed or the tracking has stopped updating, contact us with your order number and we’ll investigate.

Follow the directions on your Esentt pack and your garment care labels. One standard scoop is the starting point for a typical load; adjust only where the pack guidance recommends it for load size, water hardness or soiling.

Yes. Velour Mist is designed as a 2-in-1 laundry powder, combining cleaning performance with a soft, premium fragrance finish.

The 1.1 kg box is designed to deliver up to 23 standard washes when used at the recommended dose. Heavier dosing will reduce the number of washes.

Always follow the garment’s care label and the instructions on the product pack. For delicate, specialist or colour-sensitive fabrics, test carefully or use the care method recommended by the garment manufacturer.

Trim the wick to about 5 mm before each burn, allow the first melt pool to reach the edges and never burn for more than four hours at a time. Keep the candle level, attended and away from draughts.

Place it on a protected, stable surface. Use more reeds for a stronger scent and fewer for a softer effect. Turn the reeds carefully when you want to refresh the fragrance and wipe any spills immediately.

Spray lightly into the air away from your face, flames, polished surfaces and delicate materials. Allow the mist to settle before adding more—the fragrance will develop in the room.

Yes. Our laundry formula is non-bio and has been created as a modern alternative for households that prefer to wash without biological enzymes.

Our non-bio laundry formula is designed with sensitive households in mind, but everyone’s skin is different. Follow the label, avoid over-dosing and stop use if irritation occurs. For a known allergy or medical concern, seek professional advice before use.

Check the product label and product page for the most up-to-date information. If you need details about a specific ingredient before purchasing, contact us and name the exact product and fragrance.

Keep products closed, upright and in a cool, dry place away from direct sunlight, heat, children and pets. Always retain the original packaging and safety information.

It describes the mood and scent family behind an Esentt fragrance. Our compositions are independent interpretations created for the Esentt range; we are not affiliated with or endorsed by any designer fragrance house.

Longevity varies with the product, dose, room size, airflow, fabric and how it is stored. Esentt fragrances are designed to leave a noticeable, refined impression without needing to overwhelm the space.

Start with the notes and mood shown on each product page. Amber and woods feel warm, florals feel soft and expressive, while greener or fresher notes create a cleaner atmosphere.

Yes. Choose products from the same fragrance family for continuity, or combine complementary notes lightly. Build the scent gradually so each room still feels balanced.

Hand wash offers a convenient liquid cleanse at the basin, while soap bars provide a solid, low-fuss format. Choose the texture you prefer or pair both in the same fragrance.

Lather with water, cleanse and rinse thoroughly. Between uses, keep the bar on a draining dish and allow it to dry so it lasts longer.

Stop using it, rinse the area and check the ingredient list. Avoid contact with eyes and do not use on broken skin. Seek medical advice if irritation persists.

Unused, unopened products may be eligible for return in line with our published policy. Review the returns policy before sending anything back, then contact us with your order number for instructions.

Contact us promptly with your order number, a description of the issue and clear photos of the parcel and item. Keep all packaging while we review the case.

Subscriptions are not currently available across the full range. Join our email list to hear first when repeat-delivery options or new services become available.

Use our contact page or email support@esentt.com. Include your order number and the product name so we can help quickly.